With more than 21 years’ experience in the building industry, Stuart Patterson is a founding partner and the Managing Director of Pattersons Insurerbuild, Australia’s largest specialised insurance repairer.
An experienced qualified carpenter (1991) with both commercial and domestic building licences (1996), Stuart’s years of trade and business experience provided him with the skills to start his own company.
A chance introduction to an insurance assessor in 1996 was the meeting that would change the future for the insurance builder forever. With Stuart taking responsibility for the building and his wife Nicole in the office, and operating in an industry devoted to quality and service, the newly formed Pattersons soon started setting new benchmarks. It wasn’t long before the new kids on the block developed a name and reputation that saw them working with multiple insurers and setting a new standard for the industry.
Stuart pioneered building operating models that have now been adopted by all the major insurers and the practices he established at Pattersons Insurerbuild has set the benchmark for quality and service within the insurance building repair sector. In 1999 Stuart entered into discussions with two major insurers with a vision of expanding Pattersons Insurerbuild country-wide. With a trial branch in Bendigo in 2000, the model was developed and when the Sydney branch opened in 2001, Pattersons Insurerbuild became the first insurance builder to step outside its state of residence. By 2003 Pattersons Insurerbuild had officially pioneered the national expansion and to this day leads the market with further expansion into New Zealand in 2010.
Stuart holds builder licenses in all the states of Australia and is dedicated to remaining an industry leader. When not at work, he enjoys spending time with Nicole and their three children as well as supporting his beloved AFL team, Carlton.
Nicole Patterson is a founding partner of Pattersons Insurerbuild, the current Executive and Finance Director and the Head of Operations in Victoria. Having established the company in 1996 with her husband Stuart, she has played a key role in the growth and success of the company.
Starting with a team of just one employee, Nicole now has a direct reporting line of over 50 team members and is acknowledged for her business mind and capabilities. Possessing outstanding leadership skills, a savvy business mind and strong analytical skills, Nicole is directly responsible for setting and maintaining standards within the organisation. Her dedication, focus and abilities have taken the company forward in a highly competitive market. Her exceptional management skills have seen her successfully handle a number of severe insurance-related catastrophes and her results-orientated approach enables her and her teams to work well and deliver under pressure. Nicole is acknowledged by peers as one of the best operators in the industry.
Nicole holds a Bachelor of Arts as well as Diplomas in Accounting and Finance. She enjoys spending time with Stuart and their three children on the weekends, a glass of red wine and keeping fit.