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Staff Focus: Rita Slewa- Melbourne Operations 2IC
Staff Focus: Matthew Heale - NSW Estimating Manager
Why Choose Pattersons
At Pattersons Insurerbuild, we are driven to exceed the expectations of insurers and their end-clients. We will reduce the life cycle of claims and the cost of repairs. Insurers can rely on Pattersons Insurerbuild to satisfy their clients. Clients can count on us for efficient, top quality repairs.
I wish to express my sincere appreciation and thanks for your management and coordination of the repair works that had to be undertaken when a large tree fell across two neighbouring properties.
When first notified of the fallen tree it caused me great concern due to it affecting a child care centre, and there being a pending settlement after the property had been sold.
You provided great comfort to me with your capability to arrange the necessary trades to make emergency repairs, and then for the required scope of works to be completed expeditiously.
Both neighbours were totally satisfied with works completed and commended the trades involved.
Sincere thanks and gratitude for your efforts and I will relay my sentiments to our insurer.
Thanks so much for the way you managed the extensive insurance-related restoration of our property recently. I was very impressed with your prompt, clear and open communication, your attention to detail and willingness go the extra mile. Nothing was too much trouble for you, and the personal integrity you brought to your role made for a very effective and pleasant relationship between us.
Thank you for making things clear, understandable and easy from start to finish. Thank you to the Assessor who was on time and professional. Thank you to the customer service personnel for responding with due diligence to my questions. Most importantly I’d like to thank you for the Builder that you sent to do the work at home. Although I’ve thanked him personally, I’d like to take this opportunity to commend him to you.
The work completed has been of an exceptional standard. We wish to thank Bianca for her assistance in coordinating the repairs along with all trades involved. Well done Pattersons Team!
I found the sub-contractors recommended by your company to be efficient, friendly and helpful. Therefore, a 10 rating is given. Your efforts to make sure the sub-contractors finish their assigned jobs were greatly appreciated.
With our last flood affected residents returning to the village later this week I just wanted to commend the work of Sean from Patterson’s as he has done an absolutely outstanding job in very trying circumstances. We have communicated constantly and worked together for the very best outcomes for the residents, even across the smallest of details. Importantly, the resident’s families are also very appreciative of the works and communication across the journey.
The unit has now been completely repaired and looks great. I would like to express my appreciation for the fantastic level of customer service you displayed in your dealings with me getting the work completed.
Thank you so much for all your work on my behalf I really appreciate it. I understand the enormous amount of work your company must be facing. Please know everyone at Pattersons Insurerbuild, especially you, have been very professional and extremely helpful.
I must commend all involved with this insurance claim as it was very professionally handled. The assessor was very professional, and the tradesmen were superb; I would highly recommend him for any future work. My wife and I were very impressed with communication from the first day until the work was completed. The customer service was outstanding from all concerned.
I wish to thank Pattersons and the personnel for keeping me informed of all the work in progress. All of the tradesmen we encountered were helpful and courteous. They did a wonderful job. All the work has now been completed and we are satisfied with the repairs. Thank you once again.
We want you to know that your retaining of Pattersons Building Group to carry out repairs to our church property was a true blessing for us. In particular, that of, Mr Terence Crane of Pattersons who was appointed as the Project Manager for our claim. He is a delight to deal with in person, over the phone and via email.
They are professional, have brilliant quality tradesman-ship and are friendly lovely guys to boot. We cannot thank you enough for what you and the guys have achieved this week. If only there were more like you Lisa.
Thank you so much for sending such great people. I will be telling my Manager how great you have been. You have no idea how much today has meant to me. You have given me peace of mind. And Troy is just the greatest.
We are writing to send our appreciation to your File Manager Miss Stephanie Marroun for handling our claim on damage of ceiling due to torrential rain.
All through the claims and repair process, Stephanie has been most helpful and efficient. With this claim, several parties are involved, namely Steve of East Coast Garage and Adrian of A1 Interiors. It is not an easy task to liaise all parties and come to fix the hole on the ceiling in the garage, considering that they have to come within a limited time frame to cause less inconvenience and safety of the occupancy. Stephanie is able to find them and solve all problems, plus the trades’ services proved reliable and professional. During the process, disregarding hurdles encountered, Stephanie has been able to overcome all of them and finally the ceiling is fixed to our satisfaction.
Thank you very much once again to Stephanie for her helpfulness, politeness, efficiency, and professionalism.
I’d like to pass on my appreciation to an amazing customer care officer in your organisation.
Dominique McLean is an outstanding, caring & understands the meaning of going above & beyond for customers. Unfortunately, my house was damaged in the floods. I had landslide & half of my retaining wall is still swimming in Brissy river & I was concerned about the exposed poles under my deck.
I was supposed to fly out to London for few months but I was worried to leave not knowing if my house was safe. I explained my situation to Pattersons & Dominique managed to appoint an Engineer & a builder to arrange MakeSafe as per Engineers recommendation. This was done today. Dominique called me Friday night at 7pm on her way home just to put my mind at ease over the weekend so I had plenty of time to change my flights & delay my departure if need be.
I am so impressed with Dominique & your organisation for caring for each individual’s circumstances that I had to say something. As we both know in the insurance industry good feedback doesn’t come through as much as bad feedback. Well done again to Dominique & Pattersons.