About Us

About Us
About Us
About Us

At Pattersons Insurerbuild, we are driven to exceed the expectations of insurers and their end-clients. We will reduce the life cycle of claims and the cost of repairs. Insurers can rely on Pattersons Insurerbuild to satisfy their clients. Clients can count on us for efficient, top quality repairs.

We are licensed in domestic and commercial building. Our experience, our personalised approach and our extensive networks mean we are prepared for any situation. Regardless of the size, type and location of the project, we can deliver. Learn more about our capabilities.

Experience, strength and coverage

Pattersons Insurerbuild has been established in Australia for nearly 20 years. We have grown from strength to strength so that today we are the largest and most experienced insurance repair company in Australia. Recently, we expanded into New Zealand where we have continued to build our reputation for exceptional service delivery. Learn more about our history and our national presence.

Quality and safety

We have adopted ISO standards 9001 for quality management and 4801 for safety management.

We only work with the best trades people, and we have the largest controlled contractor network in the industry. Learn more about employment with Pattersons Insurerbuild.

Advanced systems, personal approach

At Pattersons Insurerbuild, we have a unique operating system that is one of the best technological advances in the industry. Our system manages all aspects of the claims process at the same time as updating clients with a real-time progress report on their project.

Whilst this platform is one of our key strengths, we have not forgotten the importance of personal relationships. We maintain regular, professional contact with all stakeholders involved in any claim so you can have confidence in our service delivery. Learn more about our values.

Locations

Pattersons Insurerbuild has wider geographical coverage than any other Australian Insurance Builder.

We have offices in all Australian states and the ACT, as well as offices in the north and south islands of New Zealand. Our professional staff, coupled with our extensive controlled networks of trades suppliers, means we can respond to any situation at any time or location without compromising on quality. It also means that insurers and end clients have the support of an established company with a local understanding. We are there to support you.

Our growth has been carefully planned and supported by the insurance industry.  We undertook extensive feasibility studies and committed to a national strategy that has helped us to research industry requirements, obtain support from insurers and loss adjusters, strengthen operational systems and attract only the most professional staff and trades people.

Values

At Pattersons Insurerbuild, we take pride in the quality and professionalism that our brand has come to represent throughout the building industry. Our values are integral to our performance and growth.

Lasting partnerships

We respect our partnerships with insurers, tradespeople, suppliers and customers. We build lasting partnerships and cement stakeholders’ confidence in us. At Pattersons Insurerbuild, we only partner with people who we know will share our commitment to quality, fairness and the delivery of results.

Strong communication

We know that strong communication is the key to delivering results. We communicate regularly with insurers, loss adjusters, suppliers and home owners. We also offer a unique operating system that allows us and our suppliers to keep insurers and customers informed on claims processes and project status.

Service delivery

Our job is to support insurers by reducing the claim lifecycle and the cost of repairs, and to provide first-rate, timely insurance building repairs for customers. We will deliver on time and on budget every time and we will exceed the expectations of all stakeholders.

Quality and safety

Our services are backed by our Quality Assurance program. We have adopted ISO standards 9001 for quality management and 4801 for safety management.

View the large list of our clients for evidence of our strong reputation and ability to perform based on our values.

Structure

The Pattersons Insurerbuild structure offers national coverage, localised support, hand-selected staff and a controlled network of preferred suppliers.

We have well-developed systems that allow us to monitor services locally and nationally. Our streamlined processes mean we successfully complete all commercial and domestic building repairs on time and on budget.

One stop shop

Pattersons Insurerbuild has Restoration, Commercial and Roofing Divisions that can work hand-in-hand to respond quickly to all insurance repair needs. Our scope of service also includes major construction and facilities maintenance.

Find out more about our capabilities.

Professional team

Our teams at Pattersons Insurerbuild have developed lasting relationships with our broad network of preferred suppliers, which enhances communication levels on all projects. Each supplier has been carefully appointed based on quality and service delivery. Our professional staff are lead by a dedicated management team focusing on all geographical areas and services.

Find out more about our people.

History

In less than 15 years, Pattersons Insurerbuild grew from a single branch in Victoria to now being the largest specialised insurance builder servicing Australia and New Zealand.

The company was established in 1996 by Stuart and Nicole Patterson, whose combined building and business qualifications gave them the skills to set new benchmarks in the insurance building sector.

With a reputation for quality and service, Pattersons Insurerbuild quickly grew from working with one insurance client to multiple insurers, setting a new standard for the industry.

The vision to expand Pattersons Insurerbuild Australia-wide began in 1999 and the model was developed when a trial branch was opened in Bendigo in 2000, quickly followed by the Sydney branch in 2001.  The company became the first insurance builder to step outside its state of residence.

Pattersons Insurerbuild continued to open new national branches, creating unique city and regional coverage, and becoming the first builder to be awarded service contracts in all six Australian states and the ACT.

Why Choose Us
  • We are the largest provider of comprehensive specialised insurance building repairs and restoration in Australia.
  • We are a market leader, delivering complete solutions to our clients  –  a real one-stop shop.
  • We can respond quickly to any situation, providing quality repairs on time and on budget, ensuring positive outcomes for all.
  • Our custom-built operation system enables us to manage projects in a professional and transparent manner.
  • We are excellent communicators with the ability to maintain personal relationships with our clients who know they can count on us.
  • We have built lasting partnerships with those who share our commitment to quality and have the ability to deliver on their promises.

Market leaders

Pattersons Build Group is the market leader for specialised insurance building repairs in Australia and New Zealand.

We succeed because we understand the claims process and the importance of delivering results.

We work on behalf of insurers to assess damage, co-ordinate repairs and ensure the work is completed to the best standard. Our aim is to provide the best level of service and exceed your customers’ expectations.

Our reputation is for delivering the highest quality repairs on time and on budget.

We know that strong communication is the key to delivering results. That’s why we offer a real time job tracking service to insurers and their end clients. Pattersons Build Group also provides a quoting and communication tool to our qualified builders and tradespeople so they can regularly update the job status and keep all parties informed.

We have been established for nearly 20 years and have vast experience with specialised insurance building repairs. We have wider geographical coverage than any other Australian building insurer, and with our 20 locations in Australia and New Zealand and extensive networks, we can assist with any situation.